Terms of Service

• Account — your registered Parylex user account.
• Client Content — text, images, logos, business information, customer lists, leads, and any other materials you upload to or create within the Services.
• Client Personal Data — personal information we process on your behalf in connection with the Services.
• Order Form — an order form, proposal, statement of work, checkout page, or other written ordering document you accept that identifies purchased Services or commercial terms.
• Platform — the Parylex-managed technology environment used to provide the Services. It may incorporate GoHighLevel and other third-party hosting, telecommunications, messaging, artificial-intelligence, speech, transcription, database, storage, analytics, payment, and infrastructure services.
• Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, voice, automations, marketing tools, CRM, review tools, AI chat and voice features, analytics, demo systems, and any other product or service we make available to you.
• Subscription — your recurring payment arrangement for the Services.

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current. You are responsible for all activity under your Account, including activity by your employees, contractors, and any other authorized users.

We provide marketing technology, websites, automation, and related services to home service businesses. The exact features available to you depend on your Subscription plan and may include third-party platforms such as GoHighLevel, hosting providers, payment processors, AI providers, voice providers, email and SMS providers, and analytics/storage providers. We may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality of your Subscription without notice.

Each paid project should have an accepted Order Form identifying scope, client dependencies, revision limits, launch and billing milestones, third-party charges, ownership, and exit terms. Any included hosting or support schedule should identify backup and restore limitations, maintenance responsibilities, support channels, and any service level expressly offered. No uptime or response-time service level applies unless the Order Form expressly states one.

The Services you purchase, applicable setup fees, recurring fees, usage charges, minimum commitments, included features, and other commercial terms are stated in the applicable Order Form. If an accepted Order Form conflicts with these Terms regarding pricing, purchased scope, or another expressly stated commercial term, the Order Form controls for that subject.

Public plan information may change for future purchases. We will give you at least 30 days' notice before increasing a recurring fee for your existing Subscription, unless your Order Form states a different notice period or the change is a pass-through third-party charge disclosed under Section 6.

• Advance billing. All Subscription fees are billed in advance of the service period.
• Auto-renewal. Your Subscription will automatically renew at the then-current rate at the end of each billing cycle until you cancel.
• Payment method. Payments are processed through Stripe. By providing a payment method, you authorize us to charge it for all amounts due, including Subscription fees, usage charges, and applicable taxes.
• Taxes. All fees are exclusive of applicable sales, use, excise, value-added, and similar transaction taxes. We may calculate, collect, and remit taxes when required. You will pay properly invoiced taxes associated with your purchase, except taxes based on our net income. Nothing in these Terms transfers or eliminates either party's obligations under applicable tax law.

In addition to your Subscription fee, you may incur usage-based charges for phone numbers, messaging, voice, AI, transcription, number intelligence, email, and other metered services. The applicable rates, included allowances, markups, and billing units must be disclosed in your Order Form, checkout, or then-current rate card made available to you before the charge is incurred.

Third-party carrier and provider rates may change. We will give reasonable advance notice when practicable and will not retroactively apply a new rate to usage already incurred.

Digital wallet. You maintain a digital wallet balance for usage charges. When your wallet balance falls below the auto-top-up threshold, we will automatically charge your payment method to refill the wallet according to your selected preferences. You are responsible for monitoring your wallet and ensuring sufficient funds.

Except where required by law or stated in an Order Form, all payments to Parylex are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our products and Services are custom-built, initiated promptly upon payment, and not reversible once delivery begins.

Where reasonably practicable, contact us first so we can investigate a disputed charge before you initiate a payment-network dispute. Fraudulent or knowingly baseless chargebacks are a material breach. Nothing in this Section waives non-waivable rights under applicable law or payment-network rules. We may:

• Submit evidence of contract acceptance, Platform usage, and delivery documentation to your card issuer.
• Suspend or terminate your Account.
• Pursue recovery of amounts properly due and reasonable costs recoverable under applicable law.

We may offer free trials, discounts, or promotional pricing from time to time. During a trial, limited setup may occur for information-gathering purposes; full Services are rendered only once paid billing begins. Promotional pricing applies for the period stated and reverts to standard pricing thereafter. Discounts do not modify any other term of this agreement.

Services are considered delivered and rendered once:

• The Client's website has been completed and made available.
• Platform and automation setup is finalized.

Standard build time is 7–10 business days following receipt of your completed onboarding information. Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.

If a payment fails:

• We will retry payment up to 4 times over 3 weeks.
• If the balance remains unpaid 48 hours after the first failed attempt, your Account and Platform access may be suspended until the balance is paid.
• If the balance remains unpaid for 30 days, we may terminate your Account and delete or archive Client Content as described in Section 17.

Suspension does not relieve you of the obligation to pay outstanding fees.

You may cancel your Subscription at any time through the Platform or by contacting support. Cancellation becomes effective at the end of the current billing cycle, and you will not be charged thereafter. Early cancellation does not entitle you to a refund of any prepaid amounts or unused portion of a prepaid term.

13.1 Parylex Background Technology

The Platform, templates, frameworks, reusable components, software, styles, scripts, automations, workflows, prompts, configuration methods, internal tools, know-how, our brand, and related technology developed or licensed independently of your project are owned by Parylex or our licensors (“Background Technology”). We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform and Services solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.

13.2 Your Content

You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services and as permitted by our Privacy Policy.

13.3 Custom Deliverables

A transfer or assignment of ownership in bespoke design, copy, graphics, or code applies only when an Order Form expressly identifies the deliverable as assigned to you and all amounts due for it have been paid. Any assignment excludes Background Technology, Client Content, and third-party materials. Payment of a setup fee alone does not transfer those excluded materials.

13.4 Websites and Domains

Unless an Order Form expressly says otherwise, websites we build are licensed during the Subscription and hosted through Parylex-managed infrastructure. On termination, your license to the website ends, and we are not obligated to transfer source code, themes, templates, reusable components, automations, or platform configuration. You retain Client Content and any expressly assigned Custom Deliverables. We prefer that you remain the registrant of your domain. If we register a domain for you, we will transfer the registration on request after payment of disclosed registrar or transition charges and all undisputed amounts due.

13.5 Third-Party Materials

Fonts, stock media, plugins, APIs, frameworks, platform components, and other third-party materials remain subject to their own licenses and are not transferred beyond the rights those licenses permit.

13.6 Feedback

If you provide us with suggestions, ideas, or feedback, you grant us an unrestricted, perpetual, royalty-free license to use it without obligation to you.

You agree not to use the Services to:

• Send unsolicited messages, spam, or unlawful communications.
• Send messages without proper consent under the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, or applicable state laws.
• Use one consent checkbox to cover both marketing and non-marketing SMS when separate consent is required.
• Violate the privacy of any individual or any state or federal privacy law, including CCPA/CPRA, VCDPA, CPA, CTDPA, TDPSA, OCPA, and any other applicable privacy statute.
• Send messages that are harassing, threatening, defamatory, fraudulent, obscene, or otherwise unlawful.
• Create, buy, publish, or solicit fake reviews; condition an incentive on positive or negative review sentiment; suppress reviews based on rating or sentiment; or conceal a material connection between a reviewer and the reviewed business.
• Promote illegal activities or regulated industries that violate carrier policies, including restricted or forbidden messaging categories.
• Reverse-engineer, decompile, or attempt to derive source code from the Platform.
• Resell, sublicense, or provide the Services to third parties as a service bureau without our written consent.
• Use the Services to compete with Parylex or to build a competing product.
• Attempt to circumvent any security measures, rate limits, or technical restrictions.
• Upload viruses, malware, or any code intended to damage or disrupt the Services.

We may suspend or terminate Accounts engaged in any prohibited activity.

15.1 You Are Responsible for Your Own Communications

When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not Parylex — are the sender. You are solely responsible for:

• Obtaining valid consent from every recipient before sending any message that requires consent under the TCPA, CAN-SPAM, A2P 10DLC, or applicable state law.
• Using separate, optional, unchecked consent choices for marketing and non-marketing SMS when both types of messages are collected.
• Maintaining proof of consent and producing it on request.
• Honoring opt-out requests (STOP, UNSUBSCRIBE, etc.) immediately and on a list-wide basis.
• Including required disclosures (sender identity, opt-out instructions, HELP instructions, message frequency, message and data rate notices, and business address) in your communications and opt-in flows.
• Scrubbing against the National Do Not Call Registry and any state DNC registries before making telemarketing calls or texts to non-customers.
• Classifying every automated voice workflow as inbound, outbound transactional, or outbound marketing before activation; obtaining any consent required for an artificial or prerecorded voice call; and not treating an AI-identity disclosure as consent to place an outbound call.
• Complying with carrier rules, including A2P 10DLC registration for the campaigns you run.
• Ensuring your website, privacy policy, terms, sample messages, campaign description, and consent language tell one consistent story for carrier review.
• Complying with state privacy laws that apply to your processing of consumer data.
• Requesting honest reviews without filtering recipients based on predicted sentiment, conditioning rewards on positive sentiment, or diverting only dissatisfied customers away from the same public review opportunity.

15.2 Privacy and Data Protection

If you upload personal information about consumers (such as homeowners) to the Platform, you act as the “controller” or “business” under applicable privacy laws and Parylex acts as the “processor” or “service provider.” The Parylex Data Processing Addendum then in effect is incorporated into these Terms and each Order Form whenever we process Client Personal Data on your behalf. By uploading personal information to the Platform, you represent that you have provided all required notices to data subjects, obtained all required consents, and have the legal right to upload and process the data through the Platform.

15.3 You Indemnify Us for Your Communications

You agree to indemnify and hold Parylex harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data, as further described in Section 20.

We record sales, onboarding, and support calls between you and Parylex for quality assurance, training, recordkeeping, and dispute resolution. We provide a verbal notice at the start of each call. By continuing the call, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call. See our Privacy Policy for details.

AI identity, recording or transcription notice, and permission to place an outbound call are separate issues. Client-facing AI voice configurations must clearly identify the automated assistant and give any recording or transcription notice required by the configured workflow and applicable law.

17.1 Term

These Terms begin when you accept them and continue until your Subscription is terminated.

17.2 Termination by You

You may cancel at any time as described in Section 12.

17.3 Termination by Us

We may suspend or terminate your Account and these Terms, with or without notice, if:

• You breach these Terms.
• You fail to pay amounts when due.
• We are required to do so by law.
• You engage in conduct that creates legal, regulatory, or reputational risk for us.

17.4 Effect of Termination

Upon termination:

• Your right to access and use the Services ends immediately.
• We will retain Client Content for 30 days following termination to allow you to export it. After 30 days, we may delete or archive Client Content, subject to the DPA and legal retention requirements. A standard export includes reasonably exportable contacts, leads, form submissions, appointment data, conversation history, client-supplied media, and domain transfer information. It excludes Background Technology, proprietary workflows, prompts, unassigned source code, and third-party functionality. You are responsible for requesting and downloading an export before the export window closes.
• Any provisions intended to survive (intellectual property, indemnification, limitation of liability, dispute resolution, governing law) will continue.

18.1 SMS Disclosure

By separately opting in to SMS from Parylex, you agree to receive text messages related to your demo request, appointment scheduling, account activity, service updates, support, and other service-related communications described at the point of consent. Message frequency may vary. Standard message and data rates apply according to your mobile carrier's terms. SMS consent is optional and is not a condition of purchase.

We do not currently treat the demo request SMS checkbox as consent to receive promotional SMS campaigns. If we add marketing SMS, we will request it separately.

To opt out, reply STOP to any message you receive. For assistance, text HELP for support.

Mobile opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

18.2 Messaging Consent

You must explicitly consent to receive messages from Parylex. Consent may be given through our website sign-up forms, paper forms, or verbally through customer service interactions. Consent checkboxes must not be preselected, and declining SMS consent must not prevent someone from submitting a form or purchasing Services.

18.3 Message Types and Frequency

Messages may include demo follow-up, appointment reminders, service updates, account notices, support replies, and other communications reflected in the opt-in language. Message frequency varies based on your interactions with us and your preferences.

18.4 Message Delivery

Parylex does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

18.5 Compliance

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications. Carrier approval, deliverability, number registration, and message throughput are controlled by third parties and are not guaranteed.

Some Services use AI or automated systems to generate website drafts, answer demo questions, operate chat or voice experiences, summarize calls or messages, classify leads, route inquiries, and assist our team. AI features may rely on third-party model, voice, transcription, and infrastructure providers.

AI outputs can be inaccurate, incomplete, delayed, or inappropriate for a particular situation. You are responsible for reviewing AI-generated website copy, automations, responses, summaries, recommendations, and lead classifications before relying on them or sending them to customers.

AI chat and voice features are not emergency services and should not be used for medical, legal, financial, safety, emergency dispatch, or other high-risk decisions. You must provide appropriate human review, fallback, and escalation paths for your business.

We do not independently use Client Personal Data to develop or train a Parylex-owned generalized AI model. Third-party providers may retain or process inputs and outputs for security, abuse monitoring, service delivery, or product improvement under their contracts and configured data controls. Material provider data uses for a client-data feature must be documented in the applicable Order Form, DPA materials, or subprocessor register. We will not affirmatively opt Client Personal Data into an optional provider training program without your written authorization.

The Services are provided “as is” and “as available,” without warranty of any kind, express or implied. Parylex disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or harmful components. We do not guarantee any specific results, including number of leads, sales, revenue, search rankings, ad performance, message deliverability, carrier approval, AI output accuracy, or appointment bookings.

You agree to defend, indemnify, and hold harmless Parylex and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services.
• Your Client Content.
• Your communications sent through the Services (including TCPA, CAN-SPAM, and CIPA claims).
• Your processing of personal information uploaded to the Platform.
• Your violation of these Terms or any law.
• Your violation of any third party's rights.

We will promptly notify you of any claim subject to indemnification, and you will have control over the defense and settlement, provided that no settlement may be entered without our consent (not unreasonably withheld) if it requires us to admit fault or pay any amount.

• No indirect damages. Parylex will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
• Cap on direct damages. Our total cumulative liability under these Terms will not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) $100.
• Basis of the bargain. These limitations apply regardless of the basis of the claim (contract, tort, statute, or otherwise) and are a fundamental part of the bargain between us.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.

Please read this section carefully. It affects your legal rights.

22.1 Informal Resolution

Before initiating any formal dispute, you and Parylex agree to first attempt to resolve the dispute informally by emailing support@parylex.com with a written description of the dispute. If we cannot resolve it within 30 days, either party may proceed under this Section.

22.2 Binding Arbitration

You and Parylex agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Monmouth County, New Jersey (or remotely, at the parties' agreement). Judgment on the award may be entered in any court of competent jurisdiction.

22.3 Class Action Waiver

You and Parylex agree that each party may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

22.4 Carve-Outs

Either party may bring (a) an individual action in small claims court, or (b) a court action seeking injunctive or equitable relief for infringement or misappropriation of intellectual property.

22.5 30-Day Right to Opt Out

You may opt out of this arbitration agreement by emailing support@parylex.com within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out.” Your email must include your name, business name, and a clear statement that you want to opt out. Opting out will not affect any other provision of these Terms.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles. Subject to Section 22, any action that is not subject to arbitration must be brought exclusively in the state or federal courts located in Monmouth County, New Jersey, and the parties consent to personal jurisdiction and venue there.

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, third-party platform outages, or labor disputes.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets without your consent.

We may provide notices to you by email to the address on your Account, by posting in the Platform, or on our website. You may provide notices to us at support@parylex.com.

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Sites at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

• Entire Agreement. These Terms (together with the Privacy Policy and any DPA or order form) are the entire agreement between you and Parylex and supersede any prior agreements on the same subject.
• Severability. If any provision is found unenforceable, the remaining provisions will remain in effect.
• Waiver. Failure to enforce any right or provision is not a waiver of that right or provision.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Survival. Sections that by their nature should survive termination (including IP, indemnification, limitation of liability, dispute resolution, and governing law) will survive.
• Headings. Section headings are for convenience only and do not affect interpretation.

By signing or electronically accepting an Order Form, completing a purchase flow that clearly presents these Terms, or checking the agreement box at checkout, you confirm that:

• You have read, understood, and agree to these Terms of Service.
• You accept our No Refund policy.
• You will contact us first about a disputed charge where reasonably practicable and will not submit a fraudulent or knowingly baseless chargeback.
• You agree to the binding arbitration agreement and class action waiver in Section 22 (subject to your right to opt out within 30 days).

ListenToMe LLC

Legal: support@parylex.com

Privacy: support@parylex.com

(646) 362-8775

34 Pagoda Lane, Freehold, NJ 07728