Privacy Policy

• We collect contact information, business information, and online activity data, and payment information.
• We use it to deliver our Services, market to prospective customers, and run our business.
• We share it with service providers, and as required by law.
• We do not sell personal information for money.
• We may record or transcribe sales, onboarding, support, demo, and AI voice interactions after providing the configured notice.
• We use AI tools to help power demo experiences, website chat, voice agents, and internal response drafting.
• You have rights to access, delete, correct, and limit how we use your information. See Section 12 to exercise them.

When you provide your mobile number and separately opt in to text messages, you consent to receive SMS messages from Parylex related to your demo request, appointments, account activity, service updates, and support. Providing a phone number alone does not constitute SMS consent. SMS consent is optional and is not a condition of purchase. Consent checkboxes are not preselected. Your mobile opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Other data-sharing categories in this Policy exclude text messaging originator opt-in data and consent.

We do not currently use the website demo request checkbox as consent for promotional SMS campaigns. If we add marketing SMS, we will request it separately with its own optional checkbox.

• Opt-Out: Reply STOP to any message to opt out at any time.
• Help: Reply HELP for support.
• Frequency: Message frequency varies based on your interactions with us.
• Cost: Standard message and data rates apply per your carrier's terms.

Phone numbers and SMS consent records may be processed by service providers, including our CRM and messaging provider GoHighLevel, only to deliver messages you have consented to receive and to maintain required compliance records.

We do not knowingly collect: precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, genetic data, biometric data, health information, or information about children under 16.

• Directly from you — when you fill out a form, book a call, sign up, or contact us.
• From your device — through cookies, pixels, and similar technologies on our Sites.
• From service providers — including our CRM (GoHighLevel), payment processor (Stripe), and analytics providers, AI and voice technology providers.
• From publicly available sources — business directories, public records, and similar.

• Provide and operate the Services — account creation, billing, customer support, communications about your account.
• Sales and marketing — respond to inquiries, follow up on leads, send promotional emails and SMS messages (where consented).
• Analytics and improvement — understand how the Sites and Services are used, diagnose problems, develop new features.
• Quality assurance and training — review and use call recordings to train our team and improve service.
• AI-assisted services — generate demo content, operate website chat and voice experiences, summarize conversations, prepare responses, route leads, and improve our workflows.
• Client-directed processing — when we handle a client's homeowner, prospect, or customer data to provide the client's configured Services, we process that data on the client's documented instructions under our Data Processing Addendum.
• Security and fraud prevention — detect, investigate, and prevent fraudulent or unauthorized activity.
• Legal compliance — comply with applicable laws, court orders, and regulatory requirements.
• Business operations — accounting, recordkeeping, audits, corporate transactions.

We will not use your sensitive personal information for purposes other than those permitted by California law without first offering you a right to limit such use.

We require service providers to use personal information only for the purposes we authorize and under contractual obligations of confidentiality and security.

We do not independently use Client Personal Data to train a Parylex-owned generalized AI model. AI, speech, and transcription providers may retain or process inputs and outputs for service delivery, security, abuse monitoring, or product improvement under their contracts and configured controls. We disclose material provider data uses through the applicable client agreement, DPA materials, or subprocessor register and do not affirmatively opt Client Personal Data into an optional provider training program without the client's written authorization.

We do not sell personal information for money.

We do not currently share personal information with advertising partners for cross-context behavioral advertising. If that changes, we will update this Policy and provide an opt-out mechanism here.

We do not knowingly sell or share personal information of consumers under 16 years of age.

We use essential cookies for authenticated areas and security. We also load first-party CRM analytics to measure page and form performance. The Sites do not currently load advertising pixels or use personal information for cross-context behavioral advertising.

Managing cookies: most browsers let you block or delete cookies. Because we do not currently sell personal information or share it for targeted advertising, there is no such sale or sharing to opt out of on the Sites. If that practice changes, we will update this Policy, provide the required opt-out, and recognize legally required universal opt-out signals such as Global Privacy Control.

We do not use session replay technology on our Sites.

We record sales, onboarding, support, demo, and AI voice interactions for quality assurance, training, recordkeeping, technical troubleshooting, and dispute resolution. At the start of each live recorded call, we provide a verbal or interface notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, tell us at the start of the call and we will end or pause the recording where feasible.

Recordings are stored securely, accessible only to authorized personnel and our service providers, and retained as described in Section 10.

Some Services use AI or automated systems to generate website drafts, answer demo questions, operate chat or voice experiences, summarize conversations, classify leads, and assist our team. These tools may process business information, website content, chat messages, call transcripts, form submissions, and related technical data.

AI outputs may be inaccurate, incomplete, or not appropriate for every situation. We use reasonable review and safety measures, but you should independently review AI-generated content, recommendations, and responses before relying on them for business, legal, financial, medical, emergency, or safety-related decisions.

We retain personal information only as long as reasonably necessary to provide and secure the Services, maintain appropriate business and tax records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations. We maintain an internal retention schedule and delete or de-identify information when it is no longer reasonably needed, subject to legal holds and backup cycles.

You may request deletion at any time as described in Section 12. After deletion is processed, we may retain limited information necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

You can submit a request by:

• Email: support@parylex.com
• Phone: (646) 362-8775

We will:

• Acknowledge your request within 10 business days.
• Respond within 45 days. If we need more time, we will notify you and may extend by an additional 45 days.
• Provide the first request in any 12-month period at no charge.

Verification. We will ask you to confirm details we already have on file. We may ask for additional verification if the request involves sensitive information.

Authorized agents. You may designate an authorized agent to make a request on your behalf. We will require written, signed authorization and verify the consumer's identity.

Appeals. Where applicable law grants a right to appeal our privacy-rights decision, email support@parylex.com with the subject “Privacy Appeal.” We will respond within the legally required period and provide information about available regulator complaint mechanisms where required.

13.1 California (CCPA / CPRA)

In the past 12 months, we have:

• Collected the categories of personal information listed in Section 3.
• Disclosed for a business purpose to service providers and professional advisors.
• Not shared personal information for cross-context behavioral advertising.
• Not sold personal information for monetary consideration.
• Not knowingly collected or sold personal information of consumers under 16.

California residents may also designate an authorized agent. We do not offer financial incentives in exchange for personal information.

13.2 Colorado (CPA), Connecticut (CTDPA), and Oregon (OCPA)

Residents of Colorado, Connecticut, and Oregon have the rights described in Section 11, including the right to opt out of targeted advertising, sale, and certain profiling. We honor Global Privacy Control as a universal opt-out signal.

13.3 Virginia (VCDPA)

Virginia residents have the rights described in Section 11. We do not engage in profiling that produces legal or similarly significant effects.

13.4 Texas (TDPSA)

Texas residents have the rights described in Section 11. We do NOT sell sensitive personal data. We do NOT collect or sell biometric personal data.

13.5 Other U.S. States

Depending on where you live and whether an applicable law covers Parylex or the relevant processing, you may have additional rights to access, correct, delete, or obtain a portable copy of personal information; opt out of certain sales, targeted advertising, or profiling; limit certain sensitive-data processing; and appeal a decision. Contact us as described in Section 12. This description is intentionally not a fixed list of states because state laws and effective dates change.

The Sites and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact support@parylex.com and we will delete it.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and vendor due diligence. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

The Sites are operated from the United States. If you access them from outside the United States, your information will be transferred to and processed in the United States. By using the Sites, you consent to that transfer.

The Sites may contain links to third-party websites and services. This Policy does not apply to those third parties. We encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent change. If we make material changes, we will notify you by posting a notice on the Sites or by email. We will update this Privacy Policy at least once every 12 months.

ListenToMe LLC

support@parylex.com

(646) 362-8775

34 Pagoda Lane, Freehold, NJ 07728